Check-in: 2.30 – 4.30 p.m.
Please communicate your arrival time in advance, informing us if you need to check-in outside these times.
Check-out: by 10.30 a.m. with the possibility of late check-out only on request.
Booking cancellation: if you cancel your booking or fail to turn up you will be charged for the entire cost of your reservation.
Payments: payment must be made via PayPal or Credit Card when making your booking. The following payment cards are accepted: Visa, Maestro and Master Card.
If you cancel your booking or fail to turn up you will be charged for the entire cost of your reservation.
Requests for invoices must be made in advance.
Tourist tax: the Municipality of Como has introduced a tourist tax of Euro 1.00 per person a day until the 4th day of accommodation. From 1 October until 31 March this tax is reduced by 50%. Not applicable to minors of 14 years of age and under.
The reception service is not active 24 hours a day
For any requests, information, suggestions or restaurant bookings please contact customer services by email at email@example.com
Breakfast: included in the price of the room. Self-service and continental, it is served from 7.30 to 10 a.m. in the “Giardino d’inverno” breakfast room.
Welcome beauty kit: on their arrival guests will receive the beauty line kit by well-known French brand Pascal Morabito.
Linen: bed sheets and towels will be changed when guests check-out and at least once a week in the event of longer stays.
SPA: accessing the private SPA carries an extra charge and is only permitted to guests that have made a booking.
Please note that: a) the ownership does not assume any responsibility whatsoever for accidents, b) guests are responsible for any damage caused inside the spa.
Gym: guests of the Villa may freely access the gym between 9.00 a.m. and 8.30 p.m. The gym is equipped with Technogym® machines: treadmill, cross-trainer, exercise bike and wall bar.
Please note that: a) the ownership does not assume any responsibility whatsoever for accidents, b) guests are responsible for any damage caused inside the gym.
Sun Terrace: guests of the Villa may freely access the terrace between 9.00 a.m. and 11 p.m. from May to October. In the others months the sun terrace’s opening hours will be decided on by the management and communicated to guests on their arrival.
The sun terrace with view of the lake is equipped with tables, a relaxing patio, sunbeds and a shower. During the winter access to the sun terrace is at the discretion of the Management, weather permitting.
Laundry room: guests of the Villa may freely access the laundry room. The room is equipped with a washing machine, tumble dryer and washbasin. Upon request, an additional ironing service is also available at an extra charge.
Onsite parking: not supervised and at an extra charge (€10-€15 a day per vehicle depending on low/high season). Upon request on a first come first served basis. There is however free parking on the road and in a little public car park adjacent to the Villa.
Smoking: strictly prohibited inside the Villa. Smoking is permitted in outdoor areas as long as it does not cause damage to the furniture or garden or discomfort to non-smoking guests.
Pets: not permitted in the rooms or common areas of the Villa. The management apologises for any inconvenience.
Damage: guests shall be held responsible for any damage caused to the Villa (e.g. to furniture, domestic appliances, common areas, garden etc.) during their stay.